I think it would be a good idea to deal with this issue privately now. Nobody is going to get banned from the BBS for speaking their mind, however reasonable or unreasonable their point of view.
I do, however, think the "Lenses" link above should be temporarily removed until Steve has been able to catch up with the backlog, or replaces the following paragraph with some more accurate text:
"Since this is only a hobby business please allow up to 10 days for your order to ship. Most ship in under 1 week though. If you are ordering Gel Filters or Gel Lenses as well, count on it adding another 3 days to your order to shipping time since all Gels are hand cut as they are ordered."
This is just a suggestion, I don't run this place.
Rob
PS Boy am I glad we (empeg) didn't take any money before shipping - I suspect it could have got messy!
PPS My neon Darkstorm Lens got a lot of good comments at the meet. I think it's a fantastic product, and I'm extremely sorry that Steve's run of terrible luck has caused him some ill will.