My boss was shopping for a new car recently and found BMW had the best attitude - this was surprising as I have heard a lot of bad stories, except perhaps for Mercedes (this being the funniest). At the VW garage He wanted to test-drive the Golf VR6 but he got possibly as much as about two minutes behind the wheel before the salesman asked him to turn around and head back! At BMW they handed him the keys to a 328ci and asked him to bring it back "before we close" - and that was it! Needless to say he bought one, but I think he had decided already...

Gareth