I think just now they are using Open Office, but the decision was made to go for Win 98 over free stuff.

Many of the systems DO have a license, but a huge chunk do not, so i suppose I can see the sense in keeping some common ground.

What you also have to understand is that many of the recipients lack confidence in learning and I.T. This may not mean much, but it does affect people if they have to go from Linux to Win 98, and back again.