I installed the Emplode software on windows xp. The newest softwaer from empeg.com

Then i connected the rio to the serial port and ran emplode it didn't detect my player. I have also tried using USB and network and the player isn't detected using any of those methods.

When i plug the usb into the computer from the rio i get this windows error.
usb device net recognized. One of the usb devices attached has manlfunctioned and windows does not recognize it

I am using a MarkIIa