Yup, I'll have to agree with the others. Even my wife's Karma (which I think is simpler to use than the empeg) is not getting used to its full potential. She let me set it all up and she just uses the features she needs/is comfortable with.

I think the sad truth is that having all of your music accessable means that music has to be organized, and most people don't like to spend time organizing their entertainment. I mean, how many people have their Cds/DVDs organized by Title/ Genere, etc.? But you HAVE to do this in order to work with a large collection digitally. Granted software can do a lot for you, but you still have to take at least some time to run the software, and most people won't even want to do that. So it takes just that much to get a "simple" mp3 player to work; add the flexability of the empeg and I doubt you're going to be able to get people to play.