There are similare things with Telstra here. There is one street in the middle of town which can't get DSL because the developers thought they'd be trendy and put Fibre in the street. DSL will not go thru it. They cant even lobby Telstra because according to the system, that suburb has DSL.
We had a series of electrical storms two months ago. They have only just cleared their repair queue. And they needed to get extra techs in from two other states.
We have had numerous occations where we have been advised that a service is connected only to find that we need to lodge a fault immediately. When the tech goes to the exchange, we get told that the line was jumpered incorrectly.

I dont think you'll have any success lobbying the telco. If there are people in your area who need dsl also, start a petition.