The guy doesn't know the Empeg too well does he. He completely glossed over the USB connection and unless your a complete jerk I don't see why he had such a hard time with support at all. I never had a problem with them at all. My diode plug is on it's way after one email. He never mentions loading YOUR OWN CD's into the Empeg I guess he figures on everybody D/L MP3's of which is no way near as hard as he makes it seem. I think if I read that piece not owning one I'd think he was nuts right there and I use a regular 56k modem.
This guy acts as a regular Internet user but lacks the intellectual ability, they have, to use anything more complex than a VCR. I imagine Empeg is out of league or target audience anyway.

#695 Mk2 BLUE 12Gig

Ask and I may tell you