heres what i get when i connect to it through hyperterminal, also i followed the instructions and I get no response from the commands i try:
Reboot the player, and after the player software starts, press q (enter) to get to a shell prompt.


You should be at a shell prompt now. Enter:

rwm (There will be a long pause)
rm /drive0/var/database
rm /drive0/var/database3
rm /drive0/var/tags
rm /drive0/var/playlists
rm /drive1/var/database
rm /drive1/var/database3
rm /drive1/var/tags
rm /drive1/var/playlists
(Note that some of those RM commands will not work, that's OK)
exit
(The player application will run and rebuild the databases; watch the screen and wait until it is done, then q out of it again...)
q
(This should exit the player application back to the shell prompt.)
rom
exit