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It is one of three that were copies of each other (the drives are just imaged), and the other two have these CD writers on them and work fine.

Well, I'm a big fan of the nuke-and-pave approach to getting a new PC. I never trust a PC that I get from a manufacturer that was "just imaged" and has a bunch of crap on its hard disk I don't want or need.

It's a pain, and it means you have to reinstall a bunch of drivers and such, but the resulting PC is (usually) a lot faster and more stable.
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Tony Fabris