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As part of the process for selecting our next defect-tracking / change-management system I'd be really grateful for feedback on how DevTrack fits the bill for you, what's missing, what works well and what's horrible.

Can't look at more than one bug's details at once -- either in the dedicated client or the web client ("open in new window" just doesn't work).

Can't get change notifications by email (as far as I can find out). This means bugs don't "come and find you" -- you have to deliberately go and look for them. During project phases where not many bugs come in, this in turn often means that those bugs which do come in don't even get noticed for days on end. An email interface also makes it easier to deal with bugs when not in the office.

Can't see text of all attached notes at once.

Searching was very buggy in the web client (I've only just started using the dedicated client, so can't comment on that).

Rio's particular implementation of Devtrack made attachments to bugs awkward and/or useless. I never figured out how to get them from the web interface, and only once managed to get something from the Citrix server.