Yeah. I decided against HelpStar in the end anyway. To get the same functionality as Track-It, it would have cost about 40% more. Sounds like there are lots of even better reasons why not to go with them! Rude for not paying for extra support? Uh? How's that one work?! It is much more rude of them to release such a bad product

I'm beginning to agree with your point about there being a limit range of helpdesk software. It's either free and really clunky & unpolished or it costs a fortune and is marginally less clunky... If I can get approval in then I'll probably give the latest version of Track-It a go. It is the actual client that is slow so I need to see if the web interface is good enough.