Well, if the player was bought 2nd hand I would agree, but this one was brand new.

And I must agree with you that customer support has probably never heard of this model either - the reset-button indeed gave that away.

I'll get a new transceiver for the board later today and patch it in. If that doesn't help I will have a very hard time getting the machine going again I fear. If the mainboard is broken then its going to be very difficult (if not impossible) getting a replacement for it. When that happens my next step is going to be to figure out how the display works and once figured out I might be able to replace the MB with an Intel-based one and see if I can find an ARM emulator somewhere in order to run the original software (gonna be fun trying that one out).

Jeroen