Hi everyone,

I hope somebody here can help me with this goofy Windows XP problem.

I'm trying to install the EA Downloader program so that I can buy the expansion pack for Battlefield 2. I paid for the expansion, and I'm supposed to install this downloader to get the software. The only problem is, the installation won't complete. It copies all of the files, then right at the end of the progress bar, it suddenly stops, then deletes all of the files it installed. (I understand this is the "rollback" feature of the installshield installer).

I am running an up-to-date XP Pro with SP2.

I figured it might be a corrupt file, so I downloaded the installer again from another mirror. That didn't work.

I enabled "verbose" installation logging using a 3rd party program and found this error:

Quote:
Property(S): ISSCRIPT_ENGINE_VERSION = 11.0.0.28844
Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(S): ISSCRIPT_VERSION_OLD = The InstallScript engine on this machine is older than the version required to run this setup. If available, please install the latest version of ISScript.msi, or contact your support personnel for further assistance.

Well, I looked at the troubleshooting at consumer.installshield.com and made sure that installshield 11 was correctly installed on my machine. I installed both of the version 11 files. That didn't work.

Then I temporarily renamed the C:\Program Files\Common Files\Installshield folder to ensure that the ISScript11.msi that is included with the EA installation program is being used. Indeed, when I run EA's program, it creates a new Installshield folder. That didn't work either.

I verified that the Windows Installer service was running. It was.

Other people seem to have been able to install this program. What in the world is going on here?

Thanks in advance!

Jim