Wow. What a bad experience. I'm happy to report quite the opposite. I know all the employees by name, and since I see them all the time, and we are always nice to each other, they always hold one of each of the new releases on reserve for me. No matter what time I happen to get there. In fact, they used to keep me in high supply of all the cases they were throwing away, but alas, corporate started shipping the cd's in security sleeves already.