No problem Tony!

All my downloaded content was movie rentals that had expired and game demos. At that point I had not purchased anything to keep so I can't really ccomment on those. I can tell you my settings were all lost including the WEP keys. You'll probably need that DRM transfer tool to make your purchases work.

Good luck and hopefully this is the only time you need to send away for a replacement.

Hope this helps,
Stu