...when I can get them to repair the thing anyway.

It's day three, I've made my third call to the repair center (one call per day), and I still don't have an RMA.

Day one: Spend half an hour on the phone with strange-accent-man, he goes through diagnostic steps with me, takes all my info, and at the very last step: "Our system is down and we cannot process your repair order. You must call back tomorrow."

Day two: "We have processed your order. Here is your reference number. You will receive a shipping label in your email shortly." (No shipping label ever arrives. Web site still says that there is no repair order for this console.)

Day three: "Yes, that reference number is correct, but your account doesn't show any repair orders processed. Let's try submitting it again. ... ... ... Hm, it seems the system is still down and we can't process your repair order. Give us your phone number and we will call you when the system is back up again..."