Sounds like the runaround you go through with AT&T's customer service.

Thank you for calling AT&T, what's your phone number? (That you already keyed in, twice.)

Oh, I'm sorry sir, but this is the wrong group. I need to transfer you.

(time passes)

Thank you for calling AT&T, what's your phone number?

(Repeat ad infinitum)



Speaking of which, (thread hijack!) my home phone died this morning in an odd way. Around 9:30am, the phone rang, my wife picked it up, and dead air was all there was. Subsequently, if I try calling myself, I hear a ring tone, but none of the home phones actually ring. The DSL logs indicate that it lost the DSL connection at the same time as the 9:30am phone call, but the DSL came right back up and is working fine. My entire interaction with AT&T customer service was talking to their robot. No human was in the loop at all. The robot promised me that my home line would be repaired "today, between now and 5pm. Goodbye."

Anyway, RAM is cheap enough that I'd suggest you just buy more of it, then send the dead stick off to Dell for warranty service. If/when it comes back, you'll have a spare for the next failure.