Argh! I hate that! I think I've only ever had an issue sorted out by a robot once, and I can't even remember what that was.

Have you tried get2human?


I really hope they're not arguing with you over a technicality. I mean sure, the memory is probably not physically constructed by Dell, but you never dealt with anyone else and if Dell is going to put their brand all over a product and give you no alternate manufacturer to deal with, it's up to them to deal with you. I'm amazed that even their business support is so terrible.

Their home support is certainly in the crapper (though I believe they're trying to work on it). My favorite story was when I helped out a family friend who didn't know enough about his computer problem to communicate it to Dell. We both spent about eight hours one day alternating between phone calls and waiting for promised callbacks that were never received. It's not like it was a tough diagnosis, either, his computer simply wouldn't turn on. No fans spinning, no hard drive noise, no lights on the mobo, nothing. Clearly a dead power supply or something else hardware related, but Dell spent the entire day essentially trying to get us to give up instead of spending a good deal of money to send a technician out.

One more rant: I'm helping a small business put in a Comcast Business cable connection (because it's DC and there are no competitors). In my order, I requested a standalone modem and not one of these damn modem/wireless router things. The installer brings the combo unit, and I have to call to get another tech to replace it on Friday (yesterday). The technician never showed up, and never called despite three calls to customer support ending in "we'll get a message to the installer to give you a call." Now I'm getting constant calls from a robot at Comcast, calling to see how my installation experience was. The called me this morning when I was still asleep! I f***in hate Comcast.