Originally Posted By: JBjorgen
Doug, which TomTom do you have? Trying to figure out whether to just purchase Mexico maps or upgrade mine to a newer one.
Mine is a long-discontinued model (it was discontinued when I bought it - fire sale price, about $80 I think) and is a TomTom XL IQ Route model. It has little memory (64 MB) and newer maps are to big to load into it.

Looking at the Amazon.com reviews of the newer TomToms, I'm glad I got mine working again because there are a LOT of people who don't like the feature set of the newer ones. They took away useful features and added other stuff that was useful only under bizarre circumstances.

Also, looking at Amazon.com reviews, the older reviews (dating back two or three years, about the time I bought mine) have nothing good to say about TomTom technical support -- two-hour waits on hold to talk to someone in India who barely speaks English, that sort of thing -- but I can tell you from first hand experience that the technical support I received now was impressively good. Emails answered within hours, follow-up emails to make sure that everything was now OK, personal interaction with the tech guy. I was impressed.

JD Power did a survey that indicates that today (not years ago) TomTom's support is among the very best out there.

tanstaafl.
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