I use GoToAssist and it does that too. It's pretty great and makes my job so much easier. It's nice to be able to work on computers remotely in the first place, but it's even better to be able to reboot without calling the client again. Half of the tools I use to clean systems off require a reboot, and I can even choose to reboot into safe mode. I can also log the user off and log back in as another account because. I guess that Microsoft's tool and GoToAssist both install as a system service to make that possible.

Glad your trackpad is working again!