You think you're frustrated at seeing no sign of them? I know where they are physically stacked, fully packaged and ready to be shipped. I thought they HAD been shipped. THAT is frustration.

That I can believe. Don't take it personally, Rob, I know you're a good guy, and are trying to do the best that can be done, HOWEVER, "the company" [taken as a whole], while it may have been screaming at each other internally, didn't do as good a job as possible in keeping the customers (a) aware, (b) happy, when it came to the "Tuner Debacle". Left to our own devices for over a year, and kept in the dark, and having already been promised something, it's going to generate uncertainty and a certain amount of .. animosity is too strong a term, but unhappiness seems a little weak. This is something which started back when it was just Empeg, Ltd., and which got better when SB bought Empeg (if only because Rio/SB's buying power gave us a light at the end of the tunnel ).

I think my point is, besides the rambling nature of course, that folks were made to wait an obscene amount of time, with basically only an occasional half-hearted apology being tossed their way. I'm not sure WHAT should have been done (whether a rebate for the wait, some sort of upgrade, a discount on other Empeg/Rio/SONICblue hardware... something), but the apologies always sort of came off as distracted and half-hearted and - although I don't believe you INTENDED it this way - uncaring.

No, you're not talking to SONICblue. This has never been an official BBS, and nobody who could do anything to speed up the shipment of tuners visits here. If it starts to be perceived that posts from employees are official line, I'll have to stop posting for as long as I'm employed by SONICblue.

Not that at all... just meant that I was talking to you about "empegisms" and you seemed to be passing the buck making it a "sonicblueism" and so something you would be disassociated with. The non-official presence is still the best way to go.

Although I don't give a toss about customers, and am probably laughing at you right now while I party in Hawaii with the rest of the empeg team

... you forgot "surrounded by scantily clad island girls".

It may not seem fair that Derek gets one, but don't worry, I've activated the special mode which causes it to receive only Rush Limbaugh and country music

Ack! Cheeky Bastard!

And, of course, they get away with it, because the product itself is so good

Nice of you to say so.

To intimate otherwise would be lying. The product is top-notch, despite previous heated debates about the non-glare screen issue. In the end, there has ALWAYS been a commitment from you guys to make sure the product was the best it could be. And if me, the original Disgruntled Customer, can say that, you've got to believe its true.