"Agreed that some things can't be helped or sped up, but the interests of objectivity are best served by making sure all sides of the story are known... we see a lot of the good, and the things that get done RIGHT, like the improvements that were made to the tuner, the software enhancements, etc. It's only fair for there to be open and frank discussion on the flip side of the coin as well."

Fair enough, if you read the thread about people who ordered their tuners and haven't received them, you will find more of that there. There is a lack of communication between digital river and sonic blue it seems. Mine got here before I even got an email with a tracking number. They ran out of tuners and when customers call in to check on order status, they get directed to the other organization. "the point the finger at the other guy approach" Someone doesnt know what they are doing there. On the other hand, thank God they didn't turn tech support over to the americans, then nothing would ever get fixed. That would have been a disaster

"It's interesting though, how no one seems to know whos in charge of what in a company as large as sonicblue is.

Disturbing isn't the word I'd use, especially were I a shareholder."

Thats why im not a shareholder. Its a conglomeration of a bunch of seperate companies. Impossible to integrate them im sure.

" I don't think I was really "angry", except maybe after Rob's reply, because the tone of his reply was a lot shittier (I think) than the tone of my complaint. My original post (a reply to wvloon), I think was more to let him know that he wasn't the only one upset that upgraders got accidentally screwed by Sonicblue's .. "issues", and the Empeg issues before that, and an attempt to make Rob/et.al. realize that I don't think they really understand the number of unhappy people, especially given the latest blunder... I think the percentage of people willing to speak up "against" SB about stuff is small because of the "us vs. them" mentality (e.g., see the replies I received, present company excluded). "

Maybe I misread your post, but I thought you were angry. Lots of people have posted on how long we have waited for tuners over the last few months. Now I will read about how long v2.0 has taken for the next several months. Then all the posts will be about "wheres our voice recognition?"

Sean