I have been trying to order a tuner for my RioCar since they have been listed as in stock at the U.S. store. I cannot complete the online order without getting a message to contact Customer Service. A very polite man at Sonic Blue tried to complete my order himself and received the same error message. Apparently we cannot order with a credit card by phone from Canada. The process, sad as it is, was just sent to me by e-mail. I have attached it to this post, if it helps. I'd rather order online at the U.K. store, but I haven't tried it yet.

Adrian

Quote:

We do not process international orders over our website. The best option
available to you is contacting our customer service center at the number
listed below and placing an order direct. There are two options at this
point:

1) Place the order using your International Credit card. We will need you
to fax a copy of your most recent Credit Card statement showing the Credit
card number, the billing address, and the country code and the Customer
Service number of your bank. . We also need a faxed copy of your credit
card, front and back, and sign this just like you would sign a credit card
receipt. Once the process of verification has been completed, the order
can
be fulfilled and shipped to your Billing address ONLY.

Or

2) You can pay via Money order. We will quote you the amount plus shipping
and have you submit a money order for the full amount. Once this is
received
and has cleared, your order will be placed and shipped to you.
Shipping charges vary from country to country. To request a shipping rate
quote, please send a request that specifies the product and your city,
country, and postal code.


Here are another couple of options for you:

http://store.sonicblue.com

click on the British Flag on the left side of the page and get the
SONICblue Euro-Estore (Save shipping charges from the U.S which are
normally
very expensive. OR

go to www.pcupgrader.co.uk.

Thank you

End Quote