Hi

As some of you have noticed, there has been some inconsistency in customer service for those customers who purchased a Rio Car player within 30 days of the recent price reduction. I can now clarify the situation for all customers.

The free portable scheme has been discontinued.

Instead, qualifying clients can receive a refund of the difference in price from their purchase to the current pricing level. To qualify you should have purchased the Rio Car direct from SONICblue (including the empeg store) within the last 30 days.

Please contact the appropriate customer service department - SONICblue eStore or empeg International Store - for further details or to claim your refund. If you have already requested a free portable, you will be contacted soon with details of the refund. Please note that I am passing on information, but I am not personally involved in SONICblue sales activities - Customer Service should be your point of contact.

Rob