Greetings!

By the way, the eStore maintained by digital river claims they no longer handled this, and pushed the claim to sonic blue directly. I entered the information using the customer service email form on the eStore, and received the following...

Dear Customer,

Thank You for your message. Unfortunately, we no longer handle customer
service for Sonic Blue. Please contact Sonic Blue directly with your
request.

Sonic Blue may be contacted at [email protected] or by
calling 1-800-468-5846.

Thank you for contacting Digital River.

Sincerely,
Customer Service
Digital River, Inc.
[email protected]
http://www.digitalriver.com
Imran Su.


Meanwhile, sonic blue's customer service email sent an autoreply with a tracking number that you have to reply to and get in a multiday queue.

Thank you for your message to Customer Support.

We have received your message which has been queued for manual processing.
Messages are processed in the order they are received and should be answered
within several business days.

Regards,
Customer Support
Rio | Diamond | frontpath
The SONICblue family of products-


I really miss the old days of dealing with empeg directly...