I'm going through the exact same ordering garbage right now.

I placed my order on Sunday night and received a confirmation sometime during the night. Before I got in to work I also received another message asking me to confirm the order (this step is already an unneccesary problem which shows poor e-commerce connectivity). I replied to the confirmation.

Getting home last night I checked my messages and sure enough, there was a call from 612-253-1234. The CORRECT area code for this number is actually 952.

I just called them and typed in my order number. Some brain-dead guy came on the line and didn't even know how to say the words "HARD DRIVE." In any case, I told him YES, it's what I ordered.

He comes back and says "and this was backordered, right?" and I say "NO." He puts me on hold a couple of times and says that in fact I have to call a different number 408-588-8000. Then he asks me to hold on again (at my expense of course) - then comes back on the line and says "ok, is there anything else I can help you with?" At which point I just said "no" and hung up.

Now to call the other number... I'll do it while editing this message....

Ok, that was Sonic Blue's LOCAL phone number. No linking to customer service, only access to individual employee mailboxes and a general mailbox. Waste of my time.

Why haven't they canned Digital River yet?