I thought I would follow up to my small ordeal. I guess I'm one of the lucky ones, because before I had the chance to call SonicBlue's 1-800 this afternoon (I was just about to do that), I checked my order status and the empeg has shipped.

To see just how screwed up these guys are however: I received 2 identical email messages from DigitalRiver telling me to write to SonicBlue because they no longer handle customer service for them. Now here's the clincher.. These messages were in reply to two messages I wrote to two SonicBlue addresses. One of the addresses (customersupport) was the one mentioned in this email! Talk about a catch-22.

At this rate they will eventually be forced to abandon any products they do not sell at a brick-and-mortar or through other online dealers. I anticipate that my experiences with the actual empeg unit will be a little more pleasant.

Bruno