I ordered 5 empegs on different days(12/23-12/27). I received the first one, and nothing after. all the orders said the same thing, complete but has not shipped. when i finally got someone to talk to me at SB around the 10th, they told me that they canceled the rest of my orders because they were suspicious that maybe my card was Stolen. when i asked whether they were going to bother to ever tell me, they said "its not our policy to conact the customer when an order is canceled by us for any reason". How's that for some Sh*tty cystomer service. I wouldnt keep my hopes up if i were you, i learned the hard way.