> I had the same problem in December, and contacted Jim
> [email protected] and had my refund within 2
> days

Same here -- I couldn't even get a spot in line for the phone queue, but Jim took care of it the day I e-mailed him about it. He also helped coordinate the 60GB I returned.
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- - - MK2 #141 12GB Queue #5723 (SOLD) MK2a 30GB + grn + tuner + blk empeg case