Thanks for the support everyone. I did a little more expermenting after reading. It was booting up normal most of the time today, but is screwed up once so I got to play with it. First off, powering on and off didn't fix the problem. Second I tried pausing it then unpausing it and it still didn't make a sound at all. Not even a beep. I then tried pushing on it to make sure it was secure in the bay. Still no sound. Not even a noise to indicate something was changing. I then turned the car off for a while, waited for the light to stop flashing, then turned it back on and the player went through the boot sequence again, and still no sound. I then pulled it out and put it back in and the sound came back. How odd. When it was out, I did notice that the top lip WASN'T bent. Is this a big problem? The empeg seems to slide snuggly in and rest on where the sides are bent. I am pretty sure it is not a connector problem because when i reinserted it, I let it sit at least a quarter inch out of its full docked position, and it worked perfectly with sound and everything. I then pushed it in snuggle to make sure it still slid in further. Any more ideas? Thanks again.