> I sent in my order several days ago and have still yet to receive a
> confirmation e-mail.
Sorry, but that's definitely not the case. Orders are ALWAYS processed by the next working day. I know for a fact that all orders (up until I left work a few hours ago) have been processed.
Registrations sometimes take several days to process (we're working on improving the system) but then again, a registration is going to take at least 4 months to turn into an opportunity to order.
> I have also sent an e-mail to
[email protected] looking for some information as > to how long the confirmation should take, and THAT has gone unanswered.
[email protected] is a high priority mailbox - it's unusual for a message to this address to go unanswered the same (UK) working day, especially if it concerns an outstanding order.
> Very scary "first impressions" from a customer service standpoint, anyway...
There's clearly a problem here, but I don't believe that it's with us. I'll check my empeg email over the weekend and see what I can find, but I would bet money that the problem isn't at our end. If it turns out that I'm wrong I'll send you a free T Shirt :-)
If you have concerns about empeg customer service, maybe a few of our clients here would like to offer their opinions on the subject.
Regards
Rob
empeg Customer Services Manager