How do I contact Rio/empeg if I need support? (from the FAQ)

It's unclear whether you've installed emplode before or not. Emplode is the PC software only. There is completely separate software that needs to be installed on the empeg itself. This software will not show up in your ``Add/Remove Programs'' dialog.

You should read the detailed instructions on upgrading the software, also in the FAQ.
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Bitt Faulk