I'm sorry I wasn't more specific, yes, I did install the 1.03 version of Emplode on that computer previously. It was not there in the Add Remove Programs screen, honestly, I searched diligently. When I look in it's subdirectory under the Program Files directory it doesn't have the uninstall datafile the way other programs which can be removed do.

I don't mind leaving it there except that I suspect it may be responsible for the fact that I can't establish contact with the Rio Car via the upgrade wizard to get the new software into the Rio Car.

Anyway, I'll probably need to work closely with a tech via e-mail to troubleshoot the problem and get my system where it needs to be. I realize when I get a letter from you Tony, that this is better than getting a random tech at Sonic Blue but I hate to bog you and this forum down in the troubleshooting. If you are willing to go for it, please do, if not, if you could give me the e-mail address of the people who are supposed to do that I would be happy to work with them.

My bottom line is that whenever I try to upgrade the software in the Rio Car from the original 1.03 to the current beta 2.11 I hang at the place where it is attempting to contact the car and never contact it. I'm using the cable that came with the Rio Car, I'm following the directions in the FAQ and on the screen with the upgrade Wizard and I never happens. Since I had to install the newer version of Emplode without uninstalling the older version of Emplode I thought that might possibly account for the symptoms. It may have nothing to do with it but it is one thing that went wrong and I thought I would eliminate it before moving on to other hypotheses. If there are more productive avenues to explore I would appreciate being pointed in the right direction. Thanks.

Traci