No, this is an import. I think it's usual for that scan to stay up, right until the package is out for delivery. I'll chase it in the morning.
Regarding the other customs problems, I've got a senior sales manager coming to the office on Friday to discuss a solution. I think we know where the problem lies (Fritz - the FedEx customs agents) and how to prevent them from causing future delays.
By the way, we're going to start shipping a textiles declaration with each carry case now. It's not strictly needed, but dozens of packages have been delayed because of it. The amusing part is what we have to fill in:
Intended Style: Men, Ladies, Boys, Girls or Unisex
Arms: Short sleeve or Long sleeve
Neck: Polo, crew, V neck or Other
Hem Style: Seam or Ribbed
Fastening: Buttons, zipper, press studs or Other
I think we've decided that a carry case is unisex, ribbed seams, short sleeve, polo neck and zipper fastened
Rob
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