Unoffical empeg BBS

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#153 - 18/07/1999 18:50 HDD Crash - "After-Sales-Service"
new poster

Registered: 18/07/1999
Posts: 1
Just wondering what will be the scenario for a possible hard disk crash - especially for customers ordering from overseas, like me from South Korea. Is Empeg establishing a worldwide service organization to ensure prompt after-sales-service?


#154 - 19/07/1999 01:07 Re: HDD Crash - "After-Sales-Service" [Re: Reto]
carpal tunnel

Registered: 19/05/1999
Posts: 3457
Loc: Palo Alto, CA
Unfortunately, the unit would have to come back to us - in the US we have a service centre, but this is a special case as a large percentage of our customers are there.

On the other hand, we've not had a single hard disk (or empeg) go down on us yet, including the one used in the vibration testing detailed in one of the past newsletters - it's still in daily use. We're not worried about the hard disk being able to take the rigours of car use, 2.5" drives are really *very* rugged - and Toshiba, who supply many of our drives, are happy with this use of their products.