#158033 - 05/05/2003 10:09
Re: oops sonic blue needs to check the prices
[Re: russmeister]
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enthusiast
Registered: 14/07/2002
Posts: 344
Loc: South Carolina
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Ok, after about 30-45 minutes on hold with them, they informed me that they were unable to find my order number due to the new system. I'm guessing incompetence here but that's just an assumption. Either that or they're "blowin' smoke." They told me I would receive an email in 24 hours. Yeah, along with that tracking number on Friday...
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Russ --------------------------------------------------------- "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will." Vince Lombardi
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#158034 - 05/05/2003 11:02
Re: oops sonic blue needs to check the prices
[Re: russmeister]
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carpal tunnel
Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
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Okay. I am calling with one of my two order numbers to see what they tell me. More to follow in an edit. I have already spent the first cycle of hold time and spoken to a live person, so I hope to have more data, propaganda, confusion, smoke and/or mirrors soon.
Edit 1: They couldn't find my order number either, but they are at least looking for it. On hold for another cycle. More to follow.
Edit 2: They still couldn't find it. They took a little extra data (email address, product ordered, contact information) and are "escalating it" to their order processing department. I am supposed to receive the results of that query within 24-48 hours by email. At this point, I would assume that all orders taken for the Rio Central are in a strange "limbo" state - not on their system. As I hear more, I will post it.
Note: I only gave them one of my two order numbers, in case they decide to cancel that order number. But, given the weird state these are in, I still really doubt that any will reach shipping...
Edited by pgrzelak (05/05/2003 11:26)
_________________________
Paul Grzelak 200GB with 48MB RAM, Illuminated Buttons and Digital Outputs
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#158035 - 05/05/2003 11:15
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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enthusiast
Registered: 14/07/2002
Posts: 344
Loc: South Carolina
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Right, the exact same thing I was told. I was on hold for 3 cycles I think.
_________________________
Russ --------------------------------------------------------- "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will." Vince Lombardi
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#158036 - 05/05/2003 11:51
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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pooh-bah
Registered: 14/01/2002
Posts: 2489
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Looks like my Rio Central dream is over. This has given me the Central bug. If Sonic Blue have a clearance sale and REALLY sell these for silly prices, then someone grab me one!
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#158037 - 05/05/2003 11:53
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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new poster
Registered: 11/01/2002
Posts: 25
Loc: SA, Texas
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I'm on hold right now jamming to the E.T. theme. I'll let you guys know what happens.
#1 - Gave info... put on hold....
#2 - Could not find it in their database... asked for my login and password for the site to check my order... said it showed as processing, put on hold again. Don't think they'll like the $18.03 charge they see on there. On hold....
#3 - Says they can't find any record of it and thinks it may have been cancelled... she's escalating it to see whats up with it. Got a case number for it. Yeah... I think we're not getting them. It was fun while it lasted.
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#158038 - 05/05/2003 11:55
Re: oops sonic blue needs to check the prices
[Re: CrackersMcCheese]
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carpal tunnel
Registered: 14/01/2002
Posts: 2858
Loc: Atlanta, GA
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This has given me the Central bug. Ah, the master plan has succeeded . . .
_________________________
-Jeff Rome did not create a great empire by having meetings; they did it by killing all those who opposed them.
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#158039 - 05/05/2003 12:00
Re: oops sonic blue needs to check the prices
[Re: JeffS]
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pooh-bah
Registered: 14/01/2002
Posts: 2489
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Well, up to a point. I want one, but I'm not paying $1200 !
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#158040 - 05/05/2003 12:03
Re: oops sonic blue needs to check the prices
[Re: CrackersMcCheese]
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pooh-bah
Registered: 06/02/2002
Posts: 1904
Loc: Leeds, UK
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I would be happy if they did what they did with the RioCar's, ie 80% off
Cheers
Cris.
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#158041 - 05/05/2003 12:11
Re: oops sonic blue needs to check the prices
[Re: Cris]
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pooh-bah
Registered: 14/01/2002
Posts: 2489
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Once again, us UK residents would lose out.
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#158043 - 06/05/2003 11:15
Re: oops sonic blue needs to check the prices
[Re: canuckInOR]
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carpal tunnel
Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
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Ooooh!
I actually got a response from Sonic Blue. It does not look good. Quoted below:
Hi Paul,
Your order was not processed and you will be receiving an email acknowledgement stating the reason and the status shortly.
Regards
Customer Support
There is, of course, no follow up message yet...
_________________________
Paul Grzelak 200GB with 48MB RAM, Illuminated Buttons and Digital Outputs
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#158044 - 06/05/2003 11:23
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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pooh-bah
Registered: 14/01/2002
Posts: 2489
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#158045 - 06/05/2003 11:47
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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enthusiast
Registered: 15/02/2002
Posts: 314
Loc: New Hampshire, USA
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Just got a cancelation email. At least the explaination was an honest one.
Unfortunately, an error on our website allowed you and a limited number
of other customers to purchase products at little or no cost. Because
of this error, your order was not processed.
We apologize for any inconvenience this may cause you. Please accept
this $25 coupon good towards the purchase of any product on our
SONICblue website
_________________________
Doug
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#158046 - 06/05/2003 11:51
Re: oops sonic blue needs to check the prices
[Re: phi144]
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carpal tunnel
Registered: 19/01/2002
Posts: 3584
Loc: Columbus, OH
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Dear Jonathan,
Your recent Rio order was not processed and has been cancelled. Your
credit card has not been charged.
Unfortunately, an error on our website allowed you and a limited number
of other customers to purchase products at little or no cost. Because
of this error, your order was not processed.
We apologize for any inconvenience this may cause you. Please accept
this $25 coupon good towards the purchase of any product on our
SONICblue website http://customer.sonicblue.com/cgi-bin12/DM/y/eCts0Em4M304h0lvY0CG
between now and June 30, 2003.
Your Coupon Code: XXXXXXXXX
For instructions on redeeming your coupon, please see below.
Best Regards,
Rio Audio Team
[email protected]
_________________________
~ John
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#158047 - 06/05/2003 11:55
Re: oops sonic blue needs to check the prices
[Re: phi144]
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enthusiast
Registered: 15/02/2002
Posts: 314
Loc: New Hampshire, USA
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It was fun while it lasted. It provided some entertainment anyway.
It would be cool if they put them back up on the site at a reduced cost.
_________________________
Doug
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#158048 - 06/05/2003 11:57
Re: oops sonic blue needs to check the prices
[Re: phi144]
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carpal tunnel
Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
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Agreed. It was amusing, no matter how it went.
And, if we got $25 gift certificates out of the deal, at least it is something. What was that quote, I think it was Calvin & Hobbes, "Getting half an inch of snow is like winning 10 cents in the lottery..."
_________________________
Paul Grzelak 200GB with 48MB RAM, Illuminated Buttons and Digital Outputs
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#158049 - 06/05/2003 11:59
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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enthusiast
Registered: 15/02/2002
Posts: 314
Loc: New Hampshire, USA
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Calvin had such a refreshing outlook on things. My favorite comic.
_________________________
Doug
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#158050 - 06/05/2003 12:00
Re: oops sonic blue needs to check the prices
[Re: phi144]
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carpal tunnel
Registered: 14/01/2002
Posts: 2858
Loc: Atlanta, GA
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My favorite comic. Mine too, by far.
_________________________
-Jeff Rome did not create a great empire by having meetings; they did it by killing all those who opposed them.
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#158051 - 06/05/2003 12:03
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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pooh-bah
Registered: 14/01/2002
Posts: 2489
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Hey look at it this way - you've all got about $30 that you thought you'd spent, and now have it back!! Free money!
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#158052 - 06/05/2003 12:04
Re: oops sonic blue needs to check the prices
[Re: CrackersMcCheese]
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carpal tunnel
Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
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Hahahahaha.
The funny thing is that I wasn't in the market for anything new then when the store had the error, and I am still not in the market. I might pass the gift code on to someone else...
_________________________
Paul Grzelak 200GB with 48MB RAM, Illuminated Buttons and Digital Outputs
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#158053 - 06/05/2003 12:09
Re: oops sonic blue needs to check the prices
[Re: phi144]
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pooh-bah
Registered: 14/01/2002
Posts: 2489
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I'll say again - if Sonicblue have a ridiculous sale on these, I want one sent to the UK! Someone take note
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#158054 - 06/05/2003 12:09
Re: oops sonic blue needs to check the prices
[Re: CrackersMcCheese]
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carpal tunnel
Registered: 14/01/2002
Posts: 2858
Loc: Atlanta, GA
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I never really thought I'd spent anything, though, and I'm not going to use my $25 certificate. Still, it was fun!
Honestly I'm sort of glad it didn't work out. I think I would've felt bad taking a 100,000% discount.
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-Jeff Rome did not create a great empire by having meetings; they did it by killing all those who opposed them.
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#158055 - 06/05/2003 12:10
Re: oops sonic blue needs to check the prices
[Re: pgrzelak]
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enthusiast
Registered: 15/02/2002
Posts: 314
Loc: New Hampshire, USA
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I may do the same.
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Doug
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#158057 - 06/05/2003 12:51
Re: oops sonic blue needs to check the prices
[Re: tfabris]
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enthusiast
Registered: 08/08/2000
Posts: 351
Loc: chicago
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good idea, but they pulled the central off of the site completely. it'll be interesting to see if and when it returns, and at what price.
--dan.
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#158058 - 06/05/2003 12:57
Re: oops sonic blue needs to check the prices
[Re: tfabris]
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addict
Registered: 13/07/2002
Posts: 634
Loc: Jesusland
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Hmmm...not sure if you can do that or not but your welcome to mine.
Your recent Rio order was not processed and has been cancelled. Your
credit card has not been charged.
Unfortunately, an error on our website allowed you and a limited number
of other customers to purchase products at little or no cost. Because
of this error, your order was not processed.
We apologize for any inconvenience this may cause you. Please accept
this $25 coupon good towards the purchase of any product on our
SONICblue website between now and June 30, 2003.
Your Coupon Code:
For instructions on redeeming your coupon, please see below.
Best Regards,
Rio Audio Team
[email protected]
---------------------------------------------------------------------------
How to redeem your coupon
1. Go to http://customer.sonicblue.com
2. Add a product(s) to your shopping cart
3. Enter your coupon code into the text field
4. Click "checkout" and your coupon will be applied
5. Your coupon or credit will be deducted from your order total
Important: This coupon can only be used once. Any remaining balance
after your initial use will be lost.
----------------------------------------------------------------------Your Email
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#158059 - 06/05/2003 13:17
Re: oops sonic blue needs to check the prices
[Re: tfabris]
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enthusiast
Registered: 15/02/2002
Posts: 314
Loc: New Hampshire, USA
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Great idea Tony. I'm up for it although I don't believe you can use more then one coupon.
If in fact I am wrong and multiple coupons can be used you are welcome to mine.
_________________________
Doug
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#158060 - 06/05/2003 13:32
Re: oops sonic blue needs to check the prices
[Re: phi144]
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pooh-bah
Registered: 12/02/2002
Posts: 2298
Loc: Berkeley, California
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Yeah I got the same email. I've got to say I'm actually impressed that they fessed up and mailed out $25 coupons. I didn't expect anything, so $25 off is a nice gesture.
Now, of course, this leaves me in a quandry. It's a sonicblue coupon, so I figure I have to spend it now or never, which rules out applying it to a pearl. So I decide that an S10 for $60 isn't a bad deal, but that doesn't come with an FM tuner, so I should probably go with the S30 for $80. Now of course, we start talking about real amounts of money that could be applied to a pearl this summer. I guess I'll have to work this one out for myself.
Matthew
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#158061 - 06/05/2003 13:50
Re: oops sonic blue needs to check the prices
[Re: matthew_k]
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carpal tunnel
Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
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So maybe it was really a ploy by sonicblue after all
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Matt
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#158062 - 06/05/2003 16:23
Re: oops sonic blue needs to check the prices
[Re: msaeger]
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pooh-bah
Registered: 16/06/2000
Posts: 1682
Loc: Greenhills, Ohio
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Oh well, I guess I didn't need a new kitchen after all. I won't be using my $25 gift certificate either, if anyone wants it.
_________________________
Laura
MKI #017/90
whatever
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