Unoffical empeg BBS

Quick Links: Empeg FAQ | RioCar.Org | Hijack | BigDisk Builder | jEmplode | emphatic
Repairs: Repairs

Topic Options
#187122 - 28/10/2003 17:54 Well mine is dead yay
msaeger
carpal tunnel

Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
My karma is dead. After powering it on it just stays at the rio karma starting screen. It also clicks constantly and beeps about every 10 seconds.

I called the support line. Very fast answer by the way zero hold time. He had me try to reset the player by pressing the reset and menu while turning on the player. When trying that the player would not come on. We also tried to re-flash the firmware. The player will go into recovery mode but it is not detected by the karma flash utility.

Now I am waiting for rio to call me back. He said it would take 24 to 48 hours for them to call.
_________________________

Matt

Top
#187123 - 28/10/2003 18:47 Re: Well mine is dead yay [Re: msaeger]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
Dead disk I'd guess. That's certainly what most hard disks sound like when they give up. If the disk is OK recovery mode should ID it - if not, get an RMA.

Rob

Top
#187124 - 28/10/2003 18:49 Re: Well mine is dead yay [Re: rob]
msaeger
carpal tunnel

Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
That was my guess too but I guess I have to go through the procedure.
_________________________

Matt

Top
#187125 - 28/10/2003 20:16 Re: Well mine is dead yay [Re: msaeger]
aetherion
new poster

Registered: 04/10/2003
Posts: 7
Loc: Duke University, NC
I didn't have the same problem, but mine did fail to boot one day. It would start up the Karma logo, then click and poweroff before the GUI loaded. After calling tech support, they told me to do the same thing (reflash the firmware), but I found that what actually cured it for me was to reflash the firmware with the "clear content" checkmark activated. Give that a try, and maybe it'll work for you too.

Top
#187126 - 28/10/2003 21:22 Re: Well mine is dead yay [Re: aetherion]
msaeger
carpal tunnel

Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
Thanks for the suggestion but I can't get that far the flash utility doesn't even see a player connected.
_________________________

Matt

Top
#187127 - 29/10/2003 17:28 Re: Well mine is dead yay [Re: msaeger]
msaeger
carpal tunnel

Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
Rio emailed me telling me I have to return it to the place of purchase. I got it from amazon and their website says it take two [censored] weeks to process. I haven't had the thing a month now I have to wait two weeks to get it back what a load.
_________________________

Matt

Top
#187128 - 29/10/2003 19:19 Re: Well mine is dead yay [Re: msaeger]
loren
carpal tunnel

Registered: 23/08/2000
Posts: 3826
Loc: SLC, UT, USA
I've never understood that run around. Won't the unit be sent back to Rio eventually anyway? What's the point of sending it to Amazon?
_________________________
|| loren ||

Top
#187129 - 29/10/2003 20:17 Re: Well mine is dead yay [Re: loren]
msaeger
carpal tunnel

Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
My only guess would be is rio thinks they are helping me out doing it this way. This would be easier if I had gotten it at a local store but I didn't.

I should see if amazon would just give me a credit and go buy one a circuit city (the finally have them here).
_________________________

Matt

Top
#187130 - 30/10/2003 23:00 Re: Well mine is dead yay [Re: msaeger]
msaeger
carpal tunnel

Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
Wow maybe Amazon isn't so bad after all. They are sending me a new unit overnight (I still won't get it 'tll the 3rd though)and emailed me a post paid label to send the old one back.
_________________________

Matt

Top