Imagine my disappointment when I get home expecting my brand new Mk2a to have arrived (along with a tuner module and screen kit) and it wasn't included in the shipment! All the documentation I've found indicates it was shipped, but no Rio Car player in the box! Indeed the weight of the package proves that it wasn't included: the shipping label says it only weighs .56 pounds!
I've e-mailed [email protected] and [email protected]. I hope this is just a mix up, and not a sign of something far more dire!

Those are two totally unrelated stores. If you ordered from the (US) SONICblue eStore, then email [email protected] - if you ordered from the international empeg store then email [email protected] or [email protected] (or me!) to check what went wrong.

Sorry for the cock up (especially if it was the empeg store).

Rob

Thanks for the quick response. However, when I send them e-mail, this is what I get:


Your message

To: [email protected]
Subject: Re: SONICblue eStore Shipping Notification
Sent: Sun, 30 Sep 2001 01:34:22 +0100

did not reach the following recipient(s):

c=US;a= ;p=Diamondmm;o=SJ;dda:[email protected]; on Sun, 30 Sep 2001
01:30:31 +0100
The recipient name is not recognized
The MTS-ID of the original message is: c=us;a=
;p=diamondmm;l=SJMAIL10109300030TRKLVKTG
MSEXCH:IMS:Diamond Multimedia:SANJOSE:SJMAIL1 0 (000C05A6) Unknown
Recipient

After all the complaints about Digital River and trouble ordering accessories... I just can't help but laugh out loud at this one.

___________
Tony Fabris

Yeah, that's a pretty amazing blunder.


|| loren.cox ||

so I wonder if this means someone got an extra empeg

32Gig MK2 In 2001 VW Golf TDI

oh boy! maybe it will be in the package they are sending me!

Sorry, I just repeated the email address you quoted, assuming you'd been given it in a confirmation email or some such. If not, just follow the contact links at the store.

Rob

Oh, that was the e-mail address that send me the order confirmation number, and it included a "respond to orders" as a return address. That netted me the bounced e-mail above. So I've gone to the web site and they don't have an e-mail address listed, just a nice web based form you can use to send e-mail. Very frustrating all in all.