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#290880 - 28/11/2006 20:41 If Heather still runs an auto dealership...
DLF addict Registered: 24/07/2003 Posts: 500 Loc: Colorado, N.A.	I'd be interested to know her thoughts on the points this blogger makes about how to treat customers and even a potential customer: http://www.mikestopforth.com/2006/11/17/aston-martin-evangelism/ _________________________ -- DLF
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#290881 - 29/11/2006 09:55 Re: If Heather still runs an auto dealership... [Re: DLF]
andym carpal tunnel Registered: 17/01/2002 Posts: 3995 Loc: Manchester UK	All I can say is, what a lucky bugger! _________________________ Cheers, Andy M
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#290882 - 29/11/2006 10:25 Re: If Heather still runs an auto dealership... [Re: andym]
Cris pooh-bah Registered: 06/02/2002 Posts: 1904 Loc: Leeds, UK	My brother works at the Astin plant in Coventry. He had to work there for 3 years and get promoted several times before he got taken out in one, and even then he couldn't drive it. Athough he did comment he was glad of that. He got taken out by one of the test drivers for a couple of hours so he got the full experience I am not too sure about the handmade carefully comments in the article, by all account they churn them out these days, well not in their 1000's of course but Ford has given them modern production etc... Cheers Cris.
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#290883 - 29/11/2006 10:34 Re: If Heather still runs an auto dealership... [Re: Cris]
julf veteran Registered: 01/10/2001 Posts: 1307 Loc: Amsterdam, The Netherlands	Quote: I am not too sure about the handmade carefully comments in the article, by all account they churn them out these days, well not in their 1000's of course but Ford has given them modern production etc... Agree. Astons are mass produced these days. If you really want a proper hand-made car, get a Bristol. If you want a sloppily hand-made car, buy a Morgan
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#290884 - 29/11/2006 12:50 Re: If Heather still runs an auto dealership... [Re: julf]
boxer pooh-bah Registered: 16/04/2002 Posts: 2011 Loc: Yorkshire UK	....and if you want to try Russian Engineering, get a TVR! They say AM never made a profit: I always liked the tale about the Hollywood actor (possibly Douglas Fairbanks, I can't remember) being shown round the Aston factory and saying that, for the publicity, he should get his at cost price, and got the reply: "Really, sir, thank you very much, most of our customers pay £300 less". _________________________ Politics and Ideology: Not my bag
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#290885 - 29/11/2006 18:05 Re: If Heather still runs an auto dealership... [Re: DLF]
music addict Registered: 25/06/2002 Posts: 456	Quote: how to treat customers and even a potential customer: I think this bolsters my old point about my friend, his Porsches, and teenage dreams. You may not get a sale today but this is very good long-range planning for the brand. I wish more companies were willing to take such long-range perspectives with respect to customer service.
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#290886 - 29/11/2006 18:12 Re: If Heather still runs an auto dealership... [Re: andym]
music addict Registered: 25/06/2002 Posts: 456	Quote: All I can say is, what a lucky bugger! Especially if he got to drive the model with the built-in defibrillator and anti-poison kit!
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#290887 - 29/11/2006 19:47 Re: If Heather still runs an auto dealership... [Re: julf]
g_attrill old hand Registered: 14/04/2002 Posts: 1172 Loc: Hants, UK	Quote: Agree. Astons are mass produced these days. If you really want a proper hand-made car, get a Bristol. If you want a sloppily hand-made car, buy a Morgan My boss recently got a V8 Vantage, immediate problems: Problem one - the radio turned off when you adjust the volume, something that could have been found out in two minutes of use. Problem two - there was a large scratch across the instrument panel cover - something you could see just by looking at the instruments. Problem three - the theft tracking system was recalled and the car needed to go back with two days notice. Problem four - after 1,000 miles the emissions light came on during a journey, so it needs to go back for that too. However that is waayyy better than the Maserati GranSport he had previously...
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