received some technical support on my keyboard

ROFL!

Unfortunately, one of my roommates has a Gateway, and it's almost all propreitary. The case is one of those that si designed to be both a tower or a desktop, so it's made as thin as possible. Well, he might as well have bought a laptop, because this thing is not upgradeable at all. He got a new video card for Christmas two years ago and found that the case was too narrow to fit the video card in! How much does that suck?

I remember seeing a Packard Bell computer once, in for repairs. It was a weirdly shaped tower. Here is the basic shape of the bottom as you look at the front of the case:

The thing is, the motherboard lay flat on the bottom of the case where that line is. The two arrows are pointing at the location of the motherboard screws! So basically, if the motherboard is faulty of fried or you want to upgrade it, you might as well throw the machine out because you can't possibly get a screwdriver in there.