Rob,

To sum it up -- thank you.

Thank you for restoring my faith. Thank you for doing the right thing, and thank you for a great product. Thanks also for listening to my earlier rant, and although I think you may have unintentionally taken it personally that I was upset at the initial policy, at least you listened -- and changed -- and that is far more than most companies. At least you guys were willing to entertain the complaint rather than just filing it away somewhere to get ignored.



D