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I kind of figured that Red Chair software isn't a part of Apple while browsing their website and the various ipod related forums.

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Your post implied otherwise.

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If you must know - i contacted Red Chairs support by email, and it's their software that by far isn't mature.

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Right... I can live without knowing what you did, don't worry. As you give little detail of what actually happened and what they said, in this and your other post, it's hard to make any sensible judgement.

I know a lot of people who bought Notmad Explorer, and I have never heard a single complaint. I've also had a lot of email discourse with Red Chair, and they have always been helpful and courteous in their replies unlike a lot of companies. They are the exception to the rule, not the norm.