Hell, this all makes me think, I'm Dell's greatest fan, but maybe when I call: A flag comes up at their end saying deaf, senile and stupid! They've been with me within 48 hours to sort out my, very basic, PC, spent endless time on support and always delivered when and what they promised. Half the village I live in has Dell PC's on my recommendation!
Incidentally, and with no connection, has anybody else used PConPoint? I was just about to get the recovery disks out on Friday, when I ran in to a support guy of my acquaintance in a Tapas bar that I favour, who suggested it and it has solved all my problems, in one.
Disclaimer: I only speak as I find.