Gateway doesn't have excelent hardware; who does. I opened one of my new E-4500D dual core "blue bombers" (re: blue led power button) and its Gateway-trademark annoying air duct had fallen off. Took too long to figure out how to get it back. Oh well.

Their support has never let me down. Instant replacement of dead CD-Rom drives on old desktops, monitor replacements, etc. I even got a helpful guy on a Saturday afternoon (ugh, a working weekend) to help me for almost an hour with something odd... BIOS problem or something really weird.