EDIT: And what's all of that got to do with this thread, anyway? Remember.. it's all about a multi-day effort to re-install XP on a machine where it once had been working, apparently. And is no longer, and appears to be unlikely to again.
A dead hard drive doesn't give a crap what operating system you run.
And yes, if they were using Linux they wouldn't have to pay to get back up and running. They also wouldn't have had to pay if they'd kept around the original CD and the key for the OS.
I work with the average consumer almost every day to make my living, and I can't think of an argument that could get me to believe that they are capable of using the operating system long-term.
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