#132787 - 02/01/2003 11:11
Thanks to David, Congrats to Rob
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carpal tunnel
Registered: 27/06/1999
Posts: 7058
Loc: Pittsburgh, PA
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Just read Rob Voisey's announcement about the changes to car support and wanted to echo his sentiments regarding the great service David provided us during his time at "Empeg Towers." I always received great service, and David was always consistent and speedy with his responses. I'm also glad to hear that Empeg has "promoted from within" so to speak by bringing Rob Schofield on board. Makes me feel confident that if I ever need to draw on support in the future.
But gosh darnit, I was really hoping it was going to be a 2.0 Final release notice.. grrr.
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#132788 - 02/01/2003 11:24
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 20/12/1999
Posts: 31594
Loc: Seattle, WA
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I can't think of a better person for the job. Cool solution all around. Thanks, Rob and Rob! And best of luck to David in his endeavors.
My question...
What's the details of the arrangement? I assume this is a part-time thing, Rob's still doing what he was doing before, and offering to take in players at his current residence in the Netherlands. But is this something for which he gets a salary, or per-incident, or what?
Perhaps it's none of my business, I'm just curious.
And of course, now there will be further confusion about our two Robs among the uninitiated...
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#132789 - 02/01/2003 11:35
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 30/10/2000
Posts: 4931
Loc: New Jersey, USA
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David, it's been great dealing with you the (luckily) few times I've had to.
Rob S., Congrats on the new title, and hopefully we will meet this year at the european meet.
_________________________
-Rob Riccardelli 80GB 16MB MK2 090000736
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#132790 - 02/01/2003 11:43
Re: Thanks to David, Congrats to Rob
[Re: robricc]
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carpal tunnel
Registered: 08/06/1999
Posts: 7868
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Rob S., Congrats on the new title
Guess this means I need to dig out the blue empeg color for another user .
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#132791 - 02/01/2003 11:45
Re: Thanks to David, Congrats to Rob
[Re: robricc]
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enthusiast
Registered: 24/04/2002
Posts: 305
Loc: Germany
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thanx and good luck David.
and a big hello to Mr. Schofiel.
:)
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#132792 - 02/01/2003 11:56
Re: Thanks to David, Congrats to Rob
[Re: tfabris]
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carpal tunnel
Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
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Rob will be working for us under contract. The terms are between him and us
Rob
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#132793 - 02/01/2003 11:57
Re: Thanks to David, Congrats to Rob
[Re: rob]
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carpal tunnel
Registered: 27/06/1999
Posts: 7058
Loc: Pittsburgh, PA
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The terms are between him and us
Translation: "He gets paid in Empeg fleece."
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#132794 - 02/01/2003 11:59
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
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The arrangement is rather more substantial than that. Ski jackets at least!
Rob
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#132796 - 02/01/2003 12:10
Re: Thanks to David, Congrats to Rob
[Re: rob]
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Carpal Tunnel
Registered: 08/02/2002
Posts: 3411
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Ski jackets at least!
Wow! Didn't know you had those....where can I get one?
_________________________
Mk2a 60GB Blue. Serial 030102962
sig.mp3: File Format not Valid.
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#132797 - 02/01/2003 12:28
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 20/05/2001
Posts: 2616
Loc: Bruges, Belgium
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I second this. In the 15 months that I've been an Empeg user I've only needed David's help once, but it's been by far the most painless support call that I've ever dealt with.
So : thanks a lot David, you've really contributed a lot to this community and I hope we'll still be seeing you around on the board.
To Rob S I'd like to say : congrats on your new job !!!
_________________________
Riocar 80gig S/N : 010101580 red Riocar 80gig (010102106) - backup
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#132798 - 02/01/2003 12:34
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 08/03/2000
Posts: 12338
Loc: Sterling, VA
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Agreed, congrats to both!
Would it be possible to get a link to David's design firm's page?
_________________________
Matt
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#132799 - 02/01/2003 12:42
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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Pooh-Bah
Registered: 13/04/2001
Posts: 1742
Loc: The land of the pale blue peop...
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Great move will Rob S being doing just support or has bigger things be planned out for him
Best of luck to David just a pity you couldn't send him off to the states with a big bat to improve the us end of things ( i know he does the us players now but you know what i mean)
_________________________
P.Allison fixer of big engines
Mk2+Mk2a signed by God / Hacked by the Lord
Aberdeen Scotland
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#132800 - 02/01/2003 12:53
Re: Thanks to David, Congrats to Rob
[Re: thinfourth2]
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carpal tunnel
Registered: 17/01/2002
Posts: 3996
Loc: Manchester UK
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Good luck to David on his new venture, let's hope you're the next .com millionaire, with customer skills like that I wouldn't be too surprised .
...and here's to Rob, hope you enjoy your new position and I hope I never have to deal with you (you know what I mean )
_________________________
Cheers,
Andy M
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#132801 - 02/01/2003 14:46
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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pooh-bah
Registered: 16/06/2000
Posts: 1682
Loc: Greenhills, Ohio
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David, you were great to work with and very helpful answering the questions I had. Much luck to you in the future.
Rob, be very gentle with my empeg when you get it soon. Congrats on the position.
_________________________
Laura
MKI #017/90
whatever
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#132802 - 02/01/2003 14:49
Re: Thanks to David, Congrats to Rob
[Re: Dignan]
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addict
Registered: 05/05/2000
Posts: 623
Loc: Cambridge
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Hmm, have you got some work for me?
http://www.illansis.com/
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#132803 - 02/01/2003 15:15
Re: Thanks to David, Congrats to Rob
[Re: David]
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member
Registered: 30/12/2001
Posts: 119
Loc: Italy
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David,
Thank you for your work and 'support' at the Empeg community, you surely are a big contributor to the success of the empeg!
Rob, you're welcome
_________________________
Stefano
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#132804 - 02/01/2003 15:25
Re: Thanks to David, Congrats to Rob
[Re: David]
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Pooh-Bah
Registered: 13/04/2001
Posts: 1742
Loc: The land of the pale blue peop...
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Nice site read it over and rest assured read the jobs section and if you ever need some one to hit things with really big hammers i'm your man
_________________________
P.Allison fixer of big engines
Mk2+Mk2a signed by God / Hacked by the Lord
Aberdeen Scotland
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#132805 - 02/01/2003 16:19
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 13/02/2002
Posts: 3212
Loc: Portland, OR
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But gosh darnit, I was really hoping it was going to be a 2.0 Final release notice.. grrr.
2.0 Final release? Who cares about that when there's a tuner kit ordering website announcement on the horizon?
Oh, well. Congrats and good lucks all around.
(Now when's that tuner kit order form announcement gonna be?)
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#132806 - 02/01/2003 18:40
Re: Thanks to David, Congrats to Rob
[Re: canuckInOR]
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carpal tunnel
Registered: 23/09/2000
Posts: 3608
Loc: Minnetonka, MN
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2.0 Final release? Who cares about that when there's a tuner kit ordering website announcement on the horizon?
All the people that have tuners already
_________________________
Matt
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#132807 - 02/01/2003 20:12
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 08/07/1999
Posts: 5546
Loc: Ajijic, Mexico
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Rob S. -- I am extremely happy for you in this endeavor. I hope it works out well for you both in terms of remuneration and job satisfaction.
As I'm sure you are aware, you have some ENORMOUS shoes to fill. David's work was so exemplary that there simply are not words to describe it. If other companies' customer service could be even half as good, the world would be a far better place.
But, if anybody I know can fill those shoes -- it is you, Rob. Of course, this means you'll have even less time now to answer my emails than in the past... maybe I should tell Hugo about that embezzling thing when you were arrested for the the "indiscretions" at the daycare center.
tanstaafl.
_________________________
"There Ain't No Such Thing As A Free Lunch"
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#132809 - 02/01/2003 21:15
Re: Thanks to David, Congrats to Rob
[Re: David]
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enthusiast
Registered: 01/11/2001
Posts: 354
Loc: Maryland
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Congrats on the new venture David, the best of luck to you!
In a bit of irony - about a week ago, about the day after support closed for the holidays, I plugged in my spare empeg because I was too lazy to walk outside in the snow to get my primary empeg from the car. I got the "no hd found contact support" error.
So, remembering all the awesome comments that have gone your way, I looked forward to the positive customer support experience I would have early January to have the issue resolved. I sort of lurched for a moment when I saw today's announcement from Rob, but was relieved by the time I finished reading it - that Rob S. would be taking up the position.
Then, just now, I plugged in my spare empeg, and all is well! Good luck David, and good luck Rob!
_________________________
BleachLPB
-------------
NewFace MK2a
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#132810 - 03/01/2003 04:35
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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enthusiast
Registered: 18/12/2000
Posts: 342
Loc: South-West-Germany
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So here's my congratulation to Rob S.
Next European Meet Barbecue at the empeg Support-Center, cool...
And to David: Thanx for your time and effort, and simply the best wishes for future...
regards, Thomas
_________________________
cheers, Thomas
new owner of the MK1 00123
MK2 12GB 090000815 (my first one)
MK2a 040103735 (from 303) and ???
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#132811 - 03/01/2003 07:19
Re: Thanks to David, Congrats to Rob
[Re: speedy67]
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old hand
Registered: 28/01/2002
Posts: 970
Loc: Manassas VA
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Congrats Rob! And good luck to you David... you helped me out on a few occasions and really always blew me away with the quality of your customer service and speed in which you provided it....
_________________________
Brett
60Gb MK2a with Led's
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#132812 - 03/01/2003 15:02
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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Pooh-Bah
Registered: 21/07/1999
Posts: 1765
Loc: Brisbane, Queensland, Australi...
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Best of luck to you, David. Your service has always been exceptional.
Best of luck to Rob Too. Mighty large shoes to fill there! I'm quite sure, however, that you will do the job most admirably!
_________________________
--
Murray
I What part of 'no' don't you understand?
Is it the 'N', or the 'Zero'?
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#132813 - 03/01/2003 21:22
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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pooh-bah
Registered: 19/09/2002
Posts: 2494
Loc: East Coast, USA
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A quick note from a fairly new user:
David: Thanks for being the Guardian Father of all Empegs (as I internally refer to you). Thanks for keeping the community healthy.
Rob: Congratulations on the position. I look forward to working with you on a support issue that arose at the end of December. Best of luck.
_________________________
- FireFox31 110gig MKIIa (30+80), Eutronix lights, 32 meg stacked RAM, Filener orange gel lens, Greenlights Lit Buttons green set
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#132814 - 05/01/2003 11:40
Re: I still brag about the service David provided!
[Re: tonyc]
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journeyman
Registered: 26/12/2001
Posts: 87
Loc: SF Bay Area
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I've been in customer service for over 12 years and have run worldwide customer support organizations for two different enterprise software companies. I can say, without equivocation, that David's support is the best I've experienced.
Although I'm sure it was childsplay for him, I still tell the story of how my new empeg display didn't work and this little company (ok, one support guy) in England turned it around in a WEEK - including shipping time both ways.
We'll miss you David. Good luck in your endeavors.
Between Rob and the board, you leave us in good hands.
-Joe
_________________________
MkIIa [blue]BLUE[/blue]
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#132815 - 06/01/2003 11:52
Re: Thanks to David, Congrats to Rob
[Re: tonyc]
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carpal tunnel
Registered: 25/06/1999
Posts: 2993
Loc: Wareham, Dorset, UK
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A brief note to say thanks for all the kind words here, and to echo the same sentiments made elsewhere: good luck David, and well done.
It's going to be a hard act to follow, but I'll try my best
Could I ask for a little patience over the next few days as I get things set up and working properly? I'll try and keep an eye on things and get things rolling as quickly as possible, so don't worry if you get limited reaction from support in the short period as things change hands. Thanks!
_________________________
One of the few remaining Mk1 owners... #00015
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#132816 - 06/01/2003 13:09
Re: Thanks to David, Congrats to Rob
[Re: schofiel]
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Pooh-Bah
Registered: 13/04/2001
Posts: 1742
Loc: The land of the pale blue peop...
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I know what the real motive behind this you want to learn the answers to the next empeg user meet quiz
_________________________
P.Allison fixer of big engines
Mk2+Mk2a signed by God / Hacked by the Lord
Aberdeen Scotland
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