I don't think the comparison is really fair, and isn't related to SB's customer service (or problems with it) in other areas. David wanted to move on; the products are pretty much all now out of warranty - like it or not, commercially this does mean things will get scaled back.

Support has been in transition for just over a month, and there was a dead time with no support at all which spanned chistmas and new year, which also doesn't help if you mailed a month ago.

Hugo