I think the confusion is between getting a queue place, and placing an order.

A queue place of 10,xxx was got by joining the queue many months ago - and we got to the point of asking him to order a couple of weeks ago.

If you've just joined the queue now, you've got a number of 15,xxx - and it will be a little while (hopefully not too long) before we reach your queue position and invite you to order.

Hugo