Let him have it! My very first piece of feedback is negative because I left bad feedback. The guy supposedly sent me a soundboard recording of Collective Soul: Music In High Places. It sounded like a microphone placed in front of the TV. I streamed it from the web site and got a better quality recording. I felt like he lied about the product. Not as extreme as your situation, but if someone does have a problem with it, it's easy to explain.