Only one player has ever been returned due to dissatisfaction (one other was returned because it was purchased by mistake - the client meant to order a Mk.2).

I find it interesting that 13 people have rated the product as "Poor" on the BBS yet haven't contacted me directly to make a complaint. If I spent $1000+ on something and I wasn't satisfied with it, I would complain loudly - and I would encourage our clients to express their views, because in most cases the problems are easily solved.

To put this in context, 91% of voters on the BBS have rated the product as Good, Very Good or Excellent which is certainly consistant with the feedback we receive in the customer services department.

When we've shipped a thousand or so Mark 2 players I may send out a feedback questionnaire. This will be more meaningful than the BBS survey as we can verify that the respondants are actually empeg owners, and filter duplicate submissions.

Rob